ArifLab / ArifLab Flow
Service Terms
This 27 October 2026 version applies only to new quotations that explicitly reference this version and are accepted after its publication.
Business information
Operated by ARIF GLOBAL HUB
SSM Registration No.: 202503024209 (JM1017879-P)
Key Service Terms Summary
Payment Schedule
50% / 50%Projects require a 50% deposit before work begins and the remaining 50% after agreed acceptance checks are completed prior to final handover. Clear written project-specific variations may be agreed in the quotation before acceptance, subject to applicable law.
In-Scope Revision Round
1Each build includes 1 consolidated revision round for adjustments within the agreed written scope. Fixing defects against agreed specifications does not count toward this revision round. New functions or out-of-scope changes require a separate quotation.
Initial Post-Handover Defect Support
14You receive 14 calendar days from documented handover to report technical defects against the agreed scope. Issues reported within this window continue to be handled until resolved even after the window closes. Expiry of this period does not erase any applicable legal rights.
Response Time Target
2Our initial reply target for project enquiries or defect reports is within 2 working days. This is a target for first response and triage, not a guaranteed deadline for completing a fix.
Working days are Monday to Friday, excluding Malaysian Federal public holidays. Messages received on weekends or public holidays are counted from the next working day.
Hosting, Data & Usage Rights
Hosting and domain accounts are owned by the client and billed directly by the provider. Authorised setup access, data export formats, attachments, related costs, and system usage rights or source code terms are agreed in writing within your quotation, with no automatic transfer of source code ownership.
Scope Changes & New Features
Base build fees, server hosting, optional annual maintenance, and new feature additions are scoped and billed separately. Any scope change requested after work starts will be assessed and agreed in writing before implementation.
Cancellation & Refund PolicyProvider Non-Performance & Legal Rights
If we fail to deliver according to the agreed written scope, the matter is handled separately through reasonable correction steps and applicable remedies. Neither the 14-day support window nor anything in this policy cuts off your applicable legal rights.
Public examples and the free booking form.
The interactive system example uses fictional records. It does not collect payments, import WhatsApp chats or create a production client system. The reviewed project brief stays in your browser until you choose to send it through WhatsApp or email.
Borang Tempahan is a separate free enquiry form service: up to 3 forms, 10 services per form and 100 requests per form. It does not reserve calendar slots or collect payments. Owners must secure their accounts and use information only for the stated enquiry purpose. Spam, abuse, unlawful or sensitive content may lead to suspension. Free access has no uptime guarantee; quota changes will be communicated before taking effect. Contact us through our contact form for access, correction or deletion requests.
All agreements accepted prior to the publication of this version—including those accepted earlier on 27 October 2026—remain governed by their original terms and are not automatically revised.
View previous terms note