ArifLab / ArifLab Flow
Cancellation & Refund Policy
This 27 October 2026 policy applies only to new quotations explicitly referencing this version and accepted after publication, without affecting applicable legal rights.
Cancellation Before Work Starts
If you cancel before configuration or build work begins, paid amounts are refunded minus only pre-approved non-recoverable third-party costs. We do not apply blanket deposit forfeiture.
Cancellation After Work Starts
If you cancel after work begins, we deduct only documented completed work valued using the agreed phase breakdown in your quotation, plus pre-approved non-recoverable third-party costs. Unfinished phases are never automatically charged in full. Any remaining balance is refunded without double deductions.
Third-Party Costs
We only deduct third-party expenses that were pre-approved by you in writing and cannot be recovered from the vendor. If any third-party fee is subsequently recovered from the provider, that amount will be passed back to you.
Provider Non-Performance & Legal Rights
If we fail to deliver according to the agreed written scope, the matter is handled separately through reasonable correction steps and applicable remedies. Neither the 14-day support window nor anything in this policy cuts off your applicable legal rights.
Scope Changes & New Features
Base build fees, server hosting, optional annual maintenance, and new feature additions are scoped and billed separately. Any scope change requested after work starts will be assessed and agreed in writing before implementation.
How to Submit a Request
Submit cancellation, scope change, or refund requests through our contact form along with your quotation reference number. For security, never include passwords or payment card details.
All agreements accepted prior to the publication of this version—including those accepted earlier on 27 October 2026—remain governed by their original terms and are not automatically revised.
View previous refund note